PRIVACY & SECURITY
We will not share your information. The personal information you provide such as name, address, credit card information and phone numbers are to process the order only. Freedomflagandpole.com will not give, sell, or rent your information to any third parties outside of our company.
SECURE ONLINE ORDERS
Freedomflagandpole.com uses industry-standard SSL (Secure Socket Layer) encryption to transfer information securely across the Internet to ensure a reliable, secure shopping experience. SSL encrypts data passed between the server and the browser, so that unauthorized parties cannot intercept order, billing and shipping information or personal information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure and while we strive to protect your personal information, we cannot guarantee or warrant its complete security. We shall not be responsible for harm that you or any person may suffer as a result of a breach of confidentiality in respect to your use of the Site or any information you transmit to the Site.
Products are shipped via UPS, FedEx, USPS. Generally Shipping times are 3-5 business days within U.S.A. Delivery internationally approximately takes 7-10 business days. All orders must be prepaid before shipping. Orders placed by 3pm EST will ship at the same business day. Orders are shipped directly from The warehouses with Standard Operating Procedures. General shipping standards are provided below to better serve your expectations and ensure consistent quality service.
NOTE: All shipments are not refundable. Unless orders errors occurred by Freedomflagandpole.com
NOTE: Customs Duties Tax are the responsibility of the customer.
Please contact us regarding special shipping, out of country or truckload shipping. Our toll-free number is (715)832-1872
The following are acceptable methods of payment: PayPal, Visa, Master Card, Discover, American Express, Cashiers check, Money Orders, and Bank wire payment. Orders paid by check will be held until the check has cleared. Please Note: We do not accept COD orders.
CUSTOM FLAG PRODUCTION TIME
Normally takes about 4 weeks. Large quantities or complex products may need a longer lead time. Rush production is available, please inquire. Our number is (715)832-1872
QUANTITIES FOR CUSTOM FLAGS
Minimum order quantities required and vary by method of production and size of flag. Please call for more information. (715)832-1872
All custom quotes are based on the receipt of vector artwork or electronic artwork. Images requiring extra art time will be subject to artwork charges. Please call for more information. Our toll-free number (715)832-1872
No merchandise will be accepted for return without written authorization. Returns accepted within 30 days only. Restocking fee of 20% applied to returned merchandise.
NOTE: Return shipping costs are the responsibility of the customer unless an error was made by Freedom Flag & Pole LLC We will issue a credit for merchandise returned within 30 days of the purchase date. Items being returned must be original package in new condition for a full credit to be issued. A copy of the receipt must be included with any returned items. Please send any returns to our address printed on your receipt. Custom items are NOT returnable. Please e-mail with any questions you may have about returns.
INCORRECT ITEM RECEIVED: (Shipping Error)
Sometimes shipping packing errors will occur. If we sent an incorrect item, please notify us upon receive your orders, no later than 3 working days. Please contact us by e-mail or call us at (715)832-1872 We will promptly correct the error.
We will mail you a prepaid return label to ship the incorrect item back to us via UPS. Once the incorrect item is returned to us, we will ship your correct item at no cost to you. Alternatively, we can enter a new order for your correct item. You will be billed for the difference.
FREIGHT CHARGES & TAXES
Shipments are FOB our warehouse unless specifically quoted otherwise. Unless specifically requested, orders will be shipped via UPS Ground transport. Freight charges will be added to the invoice. Any freight quotation provided before shipment is an estimate only. 5.5% Sales Tax is collected to any order shipped to the state of Wisconsin. If your organization has tax-exempt status, we must have a copy of your Wisconsin Resale (tax-exempt) certificate on file.
CARE OF PRODUCT
Freedom Flag & Pole LLC makes its product to the highest quality industry standards of material and workmanship. One important cause that we cannot control is the way flags are treated by customers. Premature flag failure can be prevented.
NOTE: Freedom Flag & Pole LLC reserves the right to change Price without prior notice.